Secure packaging is not a premium option at Eterna Peptides; it is our standard for every order.
Orders are processed Monday through Friday. We aim to dispatch all confirmed orders within one to two business days of payment clearance. Orders placed over the weekend or on public holidays will be queued for the next available business day.
A tracking number will be sent to your email address at the time of dispatch. If you have not received a tracking notification within two business days of your order confirmation, please contact us at info@eternapeptides.net.
Every order uses vacuum hermetically sealed vials, all fixed firmly inside special boxes to prevent shaking and bumping during shipment.
Delivery times vary by destination. Estimated transit times are provided with your tracking notification at dispatch. All deliveries are tracked. Please ensure someone is available at the delivery address, or provide authority to leave instructions during checkout.
If your order arrives damaged, or if items are missing from your package, please contact us at info@eternapeptides.net within 48 hours of the recorded delivery time. Include your order number and photographs of the packaging and affected items. Claims submitted outside this window cannot be assessed. We will review each case and advise on the appropriate resolution.
We ship internationally. Delivery times and any applicable import duties vary by destination country. Customers are responsible for ensuring compliance with their local import regulations.